Terms of Service

You must be at least 18 years old and authorised to bind the entity you represent. Accounts are issued by an Iceberg Digital administrator; you are responsible for keeping your credentials confidential and for all activity that occurs under your account.

• You will not attempt to gain unauthorised access to other accounts, networks, or data.
• You will not upload material containing malicious code or otherwise interfere with the Service.
• You will not use the Service for any unlawful, fraudulent, or misleading purpose.
• You will not resell or sub-license the Service without our written consent.

You retain all rights to the marketing data, files, and reports you upload or connect to the Service (“Client Data”). You grant Iceberg Digital a limited licence to process Client Data solely to provide and improve the Service. We do not sell Client Data to third parties.

The Service connects to third-party platforms (e.g. Google Ads, Google Analytics, Google Search Console, Google Business Profile, Meta Ads, LinkedIn, Microsoft Advertising, X/Twitter, Pinterest, OpenAI, ProductReview, Trustpilot, SendGrid, Twilio) through your authorised credentials. Your use of those platforms is also subject to their own terms; we are not responsible for changes or outages on third-party systems.

Parts of the Service use large language models to draft commentary, recommendations, and summaries. AI output is generated automatically, may contain errors, and should be reviewed by a human before being shared with clients or acted upon. You are responsible for verifying accuracy before publication.

Fees, billing cycles and included usage are set out in your separate commercial agreement with Iceberg Digital. We may suspend access for non-payment after reasonable notice.

Each party agrees to treat the other's non-public information as confidential and to use it only to perform under these Terms.

We aim to make the Service available 24/7 but do not guarantee uninterrupted availability. We may perform planned maintenance and will use reasonable efforts to give advance notice.

The Service is provided on an “as-is” basis. To the maximum extent permitted by law, Iceberg Digital disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special or exemplary damages. Our aggregate liability for any claim arising out of these Terms will not exceed the fees paid by you in the 12 months preceding the claim.

Either party may terminate these Terms for material breach if the breach is not cured within 30 days of written notice. On termination we will provide a reasonable export window for your Client Data before it is deleted.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts located in Sydney, Australia.

We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Email legal@icebergdigital.com.au.